Operations Engineer
Branche | Zie onder |
Dienstverband | Zie onder |
Uren | Zie onder |
Locatie | Arnhem |
Opleidingsniveau | Zie onder |
Organisatie | werken op IPKW |
Contactpersoon | Zie onder |
Informatie
- Based on your critical thinking and focus on problem solving, help us develop the efficiency of organizational processes and procedures to enhance and sustain the organization’s internal capacity.
- Set clear expectations and success metrics, ensuring customers understand the value of the product or service.
2. Customer Support:
- Serve as the main point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions.
- Collaborate with internal teams to address technical challenges and ensure customer satisfaction.
- Regularly engage with customers to assess satisfaction levels, identify opportunities for improvement, and address concerns proactively.
3. Product Feedback and Improvement:
- Gather customer feedback on our SaaS platform and convey insights to the product development team for continuous improvement.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
- Stay informed about industry trends and customer needs, contributing to the enhancement of our EV charging solutions.
4. Renewals and Upsells:
- Work closely with the sales team to identify upsell opportunities and contribute to the renewal of customer subscriptions.
- Collaborate with customers to understand their evolving needs and propose additional services or features to enhance their experience.
- Optional ESOP shares.
- Exposure to our partners and clients in the energy, automotive, and financial industries.
- A steep learning curve as you embark on an adventure with us in our fast-growing company.
- An environment of trust where self-management is encouraged.
- A remarkable HQ located in the heart of the energy transition at Connectr Shared Office in Arnhem or an equally great office in The Drivery in Berlin.
- Bachelor's degree in Business Administration, IT, Computer Science or a related field.
- Understanding of how IT teams operate and basic code reading skills (C# and SQL)
- Proven experience in operations, preferably in a SaaS environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple customer relationships simultaneously.
- Familiarity with IT support tools like Grafana, Application Insights and servicedesk tooling like FreshDesk.
- You are an EU citizen and reside near Berlin or Arnhem. This is not a remote position.
Omschrijving
- Based on your critical thinking and focus on problem solving, help us develop the efficiency of organizational processes and procedures to enhance and sustain the organization’s internal capacity.
- Set clear expectations and success metrics, ensuring customers understand the value of the product or service.
2. Customer Support:
- Serve as the main point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions.
- Collaborate with internal teams to address technical challenges and ensure customer satisfaction.
- Regularly engage with customers to assess satisfaction levels, identify opportunities for improvement, and address concerns proactively.
3. Product Feedback and Improvement:
- Gather customer feedback on our SaaS platform and convey insights to the product development team for continuous improvement.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
- Stay informed about industry trends and customer needs, contributing to the enhancement of our EV charging solutions.
4. Renewals and Upsells:
- Work closely with the sales team to identify upsell opportunities and contribute to the renewal of customer subscriptions.
- Collaborate with customers to understand their evolving needs and propose additional services or features to enhance their experience.
- Optional ESOP shares.
- Exposure to our partners and clients in the energy, automotive, and financial industries.
- A steep learning curve as you embark on an adventure with us in our fast-growing company.
- An environment of trust where self-management is encouraged.
- A remarkable HQ located in the heart of the energy transition at Connectr Shared Office in Arnhem or an equally great office in The Drivery in Berlin.
- Bachelor's degree in Business Administration, IT, Computer Science or a related field.
- Understanding of how IT teams operate and basic code reading skills (C# and SQL)
- Proven experience in operations, preferably in a SaaS environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple customer relationships simultaneously.
- Familiarity with IT support tools like Grafana, Application Insights and servicedesk tooling like FreshDesk.
- You are an EU citizen and reside near Berlin or Arnhem. This is not a remote position.