15 okt 2026
Freelance TOPdesk Engineer
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Den Bosch |
| Opleidingsniveau | HBO / bachelor |
| Contactpersoon |
Ingrid Leenders |
Informatie
What are you going to do?
- Manage, optimize, and continuously develop TOPdesk as the central ITSM platform to ensure reliable service delivery and process maturity;
- Translate ITIL-aligned processes into practical configurations and automate complex workflows using Apache FreeMarker and self-service improvements;
- Design, build, and maintain secure integrations between TOPdesk and external systems (via APIs/AWS) to ensure seamless data flow;
- Develop dashboards and reports to provide actionable insights into service quality, SLAs, and operational volumes to drive data-led improvements;
- Act as the primary technical liaison between process owners, IT support teams, and suppliers to document best practices and enhance the user experience.
Omschrijving
What are you going to do?
- Manage, optimize, and continuously develop TOPdesk as the central ITSM platform to ensure reliable service delivery and process maturity;
- Translate ITIL-aligned processes into practical configurations and automate complex workflows using Apache FreeMarker and self-service improvements;
- Design, build, and maintain secure integrations between TOPdesk and external systems (via APIs/AWS) to ensure seamless data flow;
- Develop dashboards and reports to provide actionable insights into service quality, SLAs, and operational volumes to drive data-led improvements;
- Act as the primary technical liaison between process owners, IT support teams, and suppliers to document best practices and enhance the user experience.
Functie eisen
What do you bring?
- Proven expertise in configuring, administering, and leveraging TOPdesk internal APIs;
- Demonstrated experience designing, building, and troubleshooting API-based integrations (REST/JSON) between TOPdesk and external systems, preferably using AWS;
- Strong understanding of ITIL/ITSM processes combined with the ability to manage complex data flows and authentication methods;
- Experience in BI reporting and utilizing AI-driven tools to architect automation patterns and API workflows;
- Bachelor’s-level degree (or equivalent experience) with a proven track record of managing SaaS applications within large, complex organizations.
