Nederlandstalige Klantenservice Medewerker – Werken in Malta | MeDirect Bank
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amsterdam |
| Salarisindicaties | 25.000-30.000 |
| Opleidingsniveau | MBO |
| Organisatie | Jobs Europe AB |
| Contactpersoon | Zie onder |
Informatie
Working closely with the Wealth Support - Manager, you will be supporting our customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.
Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).
The selected candidate should be willing to relocate to Malta.
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native Dutch or French - Dutch/French-only speakers are also encouraged to apply.
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a customer service role will be considered an asset
Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.
Omschrijving
Working closely with the Wealth Support - Manager, you will be supporting our customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.
Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems).
The selected candidate should be willing to relocate to Malta.
Duties and responsibilities
- Attracting new customers by answering incoming calls and responding to customer emails
- Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
- Providing customers with information about the Bank’s products and services
- Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
- Supporting the Bank’s marketing strategy throughout various campaigns focusing on savings and wealth products
Required knowledge, skills and experience
- Native Dutch or French - Dutch/French-only speakers are also encouraged to apply.
- Excellent verbal and written communication skills in English is a plus
- Previous experience in a customer service role will be considered an asset
Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.
