10 nov 2026
Senior project manager application transition & services (Temp)
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Utrecht |
| Opleidingsniveau | HBO / bachelor |
| Contactpersoon |
Valerie Swerms Suwijn 0620836457 |
Informatie
Key Responsibilities:
- Lead and coordinate the end-to-end transition of approximately 400 applications, ensuring controlled migration and formal operational handover.
- Design and implement the Application Transition Factory, including migration playbooks, governance structures, readiness assessments and stage-gate controls.
- Establish the AMS operating model, including vendor governance, contractual agreements, RACI, SLAs, KPIs and service delivery processes.
- Ensure ITSM and ServiceNow operational readiness, covering Incident, Problem, Change and Request Management, Service Desk processes and operational documentation.
- Manage international stakeholders, IT service providers and business teams, driving service performance, risk mitigation, escalations and continuous improvement.
Omschrijving
Key Responsibilities:
- Lead and coordinate the end-to-end transition of approximately 400 applications, ensuring controlled migration and formal operational handover.
- Design and implement the Application Transition Factory, including migration playbooks, governance structures, readiness assessments and stage-gate controls.
- Establish the AMS operating model, including vendor governance, contractual agreements, RACI, SLAs, KPIs and service delivery processes.
- Ensure ITSM and ServiceNow operational readiness, covering Incident, Problem, Change and Request Management, Service Desk processes and operational documentation.
- Manage international stakeholders, IT service providers and business teams, driving service performance, risk mitigation, escalations and continuous improvement.
Functie eisen
Key Requirements
- Proven experience leading large-scale IT transition projects and application migrations (300+ applications) in complex, international environments.
- Strong expertise in Application Management Services (AMS), IT outsourcing, vendor management and service delivery governance.
- In-depth knowledge of ITIL frameworks, ITSM processes and practical ServiceNow configuration and implementation.
- Demonstrable experience with SLA/KPI management, contract transitions, operational readiness and Service Desk transformation.
- Excellent stakeholder management, communication and negotiation skills, with the ability to independently coordinate global IT teams and multiple service providers.
