31 mrt 2026
Continuous Improvement Manager - Customer Care (Temp)
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amersfoort |
| Opleidingsniveau | HBO / bachelor |
| Contactpersoon |
Ingrid Leenders |
Informatie
What are you going to do?
- Manage and lead cross-disciplinary projects to improve and standardize Customer Care processes, systems, and skills;
- Develop and deliver training and coaching to ensure effective adoption of new processes and improvements within Customer Care teams;
- Provide end-to-end Customer Care solutions to meet customer requirements, ensuring smooth flow of goods and information across departments;
- Monitor project timelines, align cross-functionally, and take proactive actions to minimize delays impacting critical paths;
- Identify bottlenecks and improvement opportunities in Customer Care workflows, planning, procedures, and systems; implement approved improvements;
- Support and coach team members in continuous improvement initiatives and embedding new ways of working;
- Lead and participate in Customer Care optimization projects aligned with commercial and supply chain guidelines, including system roll-outs and communication enhancements.
Omschrijving
What are you going to do?
- Manage and lead cross-disciplinary projects to improve and standardize Customer Care processes, systems, and skills;
- Develop and deliver training and coaching to ensure effective adoption of new processes and improvements within Customer Care teams;
- Provide end-to-end Customer Care solutions to meet customer requirements, ensuring smooth flow of goods and information across departments;
- Monitor project timelines, align cross-functionally, and take proactive actions to minimize delays impacting critical paths;
- Identify bottlenecks and improvement opportunities in Customer Care workflows, planning, procedures, and systems; implement approved improvements;
- Support and coach team members in continuous improvement initiatives and embedding new ways of working;
- Lead and participate in Customer Care optimization projects aligned with commercial and supply chain guidelines, including system roll-outs and communication enhancements.
Functie eisen
What do you bring?
- A Master’s degree education level;
- Expertise in Customer Care/Service processes and systems within FMCG;
- Proficient in project management theories and techniques, including Scrum;
- Knowledgeable in change management practices;
- Familiarity with Supply Chain operations within FMCG;
- Knowledge of relevant Systems (Celonis, SAP-ECC, SAP S/4HANA, Power BI)
- Fluency in English written and spoken.
