31 mrt 2026
Customer Care Manager - Interim
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amersfoort |
| Opleidingsniveau | HBO / bachelor |
| Contactpersoon |
Mitchel van Hardeveld 06-51490321 |
Informatie
Your responsibilities:
- Responsible for an efficient and error-free Order-to-Cash process, including timely invoicing and accurate documentation;
- Initiate and implement standardization and automation projects within the OTC process;
- Ensure a high level of customer service and continuously improve the customer journey;
- Represent the (logistical) voice of the customer within the supply chain and commercial teams;
- Drive and improve collaboration within the supply chain with customers;
- Manage and handle complaints, including escalation management and alignment with internal stakeholders;
- Monitor KPIs, analyze performance, and drive continuous improvement initiatives.
Omschrijving
Your responsibilities:
- Responsible for an efficient and error-free Order-to-Cash process, including timely invoicing and accurate documentation;
- Initiate and implement standardization and automation projects within the OTC process;
- Ensure a high level of customer service and continuously improve the customer journey;
- Represent the (logistical) voice of the customer within the supply chain and commercial teams;
- Drive and improve collaboration within the supply chain with customers;
- Manage and handle complaints, including escalation management and alignment with internal stakeholders;
- Monitor KPIs, analyze performance, and drive continuous improvement initiatives.
Functie eisen
What you bring:
- Bachelor or Master’s degree preferably in Supply Chain Management;
- Proven experience in leading a team (> 5 years);
- Knowledge of Customer Care processes in FMCG;
- Project management experience;
- Knowledge of relevant Systems (Celonis, SAP-ECC, SAP S/4HANA, PBI);
- Fluently in English, written and spoken;
- Strong communication & influencing skills towards senior management and strong advisory & interpersonal skills;
- Capable to build a true relation of trust with both commercial and supply chain business partners;
- Well-developed analytical skills;
- Adaptability to work throughout all organizational layers.
