Customer Support Logistics (Temporary Assignment)

As Account Specialist, you manage the end-to-end order fulfillment for a dedicated domestic and/or export portfolio. Your daily focus includes order processing, coordinating logistics, and ensuring accurate invoicing. In this role, you act as the primary point of contact for resolving business challenges, leveraging your knowledge of manufacturing and transportation. Additionally, you serve as a collaborative back-up for other business units and a key resource for operational troubleshooting.

Your responsibilities will be:

• Delivering the highest quality service to your customers, handling customer requests in a timely and professional manner, building up long-term value for the company while increasing customer satisfaction;
• Constantly improving the knowledge of the working procedures and instructions, the quality documentation, and the quality governance; being able to identify and solve gaps in the knowledge;
• Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for the company (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions;
• Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues;
• Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently met;
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures;
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing, and communication.