24 mrt 2026
Service Delivery Manager - Temporary
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Utrecht |
| Opleidingsniveau | HBO / bachelor |
| Contactpersoon |
Shir Abramovich |
Informatie
- Support stable daily operations within warehousing and logistics by ensuring continuity of critical logistics systems, including Warehouse Management Systems, carrier integrations, and fulfilment processes;
- Manage major incidents in the logistics domain to quickly restore operational flow;
- Continuously improve incident management processes and reliability practices;
- Coach Functional Application teams on incident response, IT Service Management (ITSM), and Site Reliability Engineering (SRE) best practices;
- Execute reliability and process improvement initiatives to strengthen operational stability;
- Collaborate with other service delivery managers, SREs, product teams, application management, engineering managers, and heads of engineering to reduce risks and ensure consistent operations;
- Safeguard operational readiness during peak periods, audits, and major system changes.
Omschrijving
- Support stable daily operations within warehousing and logistics by ensuring continuity of critical logistics systems, including Warehouse Management Systems, carrier integrations, and fulfilment processes;
- Manage major incidents in the logistics domain to quickly restore operational flow;
- Continuously improve incident management processes and reliability practices;
- Coach Functional Application teams on incident response, IT Service Management (ITSM), and Site Reliability Engineering (SRE) best practices;
- Execute reliability and process improvement initiatives to strengthen operational stability;
- Collaborate with other service delivery managers, SREs, product teams, application management, engineering managers, and heads of engineering to reduce risks and ensure consistent operations;
- Safeguard operational readiness during peak periods, audits, and major system changes.
Functie eisen
- Experience working as a service delivery manager, preferrably at an E-commerce environment;
- Experience in managing and leading major technology incidents, particularly within logistics and warehousing domains;
- Strong knowledge of incident response methodologies and IT Service Management (ITSM) best practices;
- Familiarity with Site Reliability Engineering (SRE) principles and reliability engineering techniques;
- Ability to coach and guide teams on incident management, ITSM, and SRE practices;
- Proven capability to collaborate effectively with multiple stakeholders including product teams, application management, engineering managers, and reliability engineers;
