2 jun 2025
Technical Support Representative | German, French OR Dutch
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amsterdam |
| Opleidingsniveau | Zie onder |
| Organisatie | Undutchables |
| Contactpersoon | Zie onder |
Informatie
In the role of Technical Support Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities In the role of Technical Support Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities include:
Key responsibilities In the role of Technical Support Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities include:
- Providing direct support via phone and email
- Entering data into company IT systems as needed
- Identifying opportunities to upgrade products
- Collaborating with service colleagues and product management to resolve technical issues
- Handling product returns, fault verification, and warranty claims
- Providing on-site field service
- Assisting with training events for consumers and dealers.
- 2-5 years of experience in the industry or in technical support for devices/products.
- Fluency in German, French or Dutch (C2) in both speaking and writing and English.
- Strong customer service orientation with a friendly, approachable demeanor.
- Excellent problem-solving and analytical skills.
- Proficiency in computer usage.
- Exceptional written and verbal communication skills.
- Highly organized with great attention to detail.
- Self-driven with a strong ability to work collaboratively in a team.
- Willingness to travel as needed.
Omschrijving
In the role of Technical Support Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities In the role of Technical Support Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities include:
Key responsibilities In the role of Technical Support Engineer, you’ll assist the service team in delivering high-quality support to customers, dealers, and manufacturers.
Key responsibilities include:
- Providing direct support via phone and email
- Entering data into company IT systems as needed
- Identifying opportunities to upgrade products
- Collaborating with service colleagues and product management to resolve technical issues
- Handling product returns, fault verification, and warranty claims
- Providing on-site field service
- Assisting with training events for consumers and dealers.
- 2-5 years of experience in the industry or in technical support for devices/products.
- Fluency in German, French or Dutch (C2) in both speaking and writing and English.
- Strong customer service orientation with a friendly, approachable demeanor.
- Excellent problem-solving and analytical skills.
- Proficiency in computer usage.
- Exceptional written and verbal communication skills.
- Highly organized with great attention to detail.
- Self-driven with a strong ability to work collaboratively in a team.
- Willingness to travel as needed.
