Customer Service Representative

Do you genuinely care about customer needs? Do you enjoy solving problems, learning new things, and taking initiative? Do empathy, curiosity, and a proactive mindset come naturally to you?

Then you might be the person we are looking for.

This organization is the world's leading supplier of products and solutions within the rolling bearing industry. In addition, they are a major player in seals, mechatronics, power transmission, lubrication systems, and a wide range of services such as technical support, maintenance, condition monitoring, and training. With 38,000 employees in more than 130 countries, they are committed to delivering intelligent, sustainable, and innovative solutions for customers across all industries.

Within the organization, the MPT unit (Maintenance Products, Power Transmission and Tools & Equipment) provides solutions in the fields of maintenance, lubrication, and power transmission. Our entrepreneurial team of 35 people serves customers worldwide. This role combines the benefits of working in a small, close-knit team with the impact of an international company.

In this role, you will work in a small team, with 2 colleagues based in Singapore and 3 colleagues in Houten. The working language is English.

Join our dynamic Business Support department, where curiosity meets business insight and operational efficiency. You will play a central role in supporting customers worldwide and helping them succeed with our products.

As the face of this organisation towards the customer, you will communicate in a friendly, professional, and personal manner, creating meaningful interactions.

You will:

• Support customers in identifying root causes of issues and provide effective, timely solutions
• Collaborate closely with colleagues worldwide to gather information and resolve inquiries
• Maintain direct contact with suppliers and communicate customer-specific requirements
• Act as the first point of contact for quotations and general product inquiries
• Build strong customer relationships and contribute to long-term success
• Handle ordering and invoicing of new products

• Prospect of a permanent contract
• Full-time position (40 hours per week)
• Salary range between €4,100 and €5,100 gross per month (based on 40 hours)
• 27 vacation days
• 13 additional ADV (reduction of working hours) days
• Bonus scheme of up to 10% of annual salary
• Company laptop and phone
• Possibility to work from home
• Flexible working hours in consultation with your team
• Active staff association organizing monthly social events, plus an annual team outing

• MBO level of education and thinking (vocational level)
• Relevant experience in a similar role
• Interest in a technical environment
• Familiarity with working in an ERP system
• Excellent command of the English language