Team Coach – Contact Center (Sint-Truiden, Belgium)
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | |
| Opleidingsniveau | HBO / bachelor |
| Organisatie | Jobs Europe AB |
| Contactpersoon | Zie onder |
Informatie
On behalf of our client WorkNomads, is seeking a Team Coach to join our contact center partner, working onsite in Sint-Truiden, Belgium. In this exciting role, you will support our partner's growth by guiding, motivating, and developing a dynamic team of call advisors who assist customers daily with questions, solutions, and service.
Your mission:
- Monitor daily team performance (SLA, AHT, adherence, idle time, quality).
- Take targeted actions when deviations occur and ensure objectives are met.
- Report daily to the Ops Manager and discuss trends and improvement areas.
- Conduct monthly 1-on-1 conversations with each advisor.
- Listen to calls regularly and provide constructive feedback.
- Stimulate growth, motivation, and a positive team culture.
- Ensure excellent customer experience: friendliness, empathy, and solution orientation.
- Translate customer feedback into actionable improvement plans for the team.
- Encourage advisors to go the extra mile in service.
- Prepare weekly schedules and monitor adherence, attendance, and leave requests.
- Organize daily team huddles with the project manager.
- Flexibly support the team on the line during understaffing to maintain service levels.
Your toolkit:
- Higher education degree or equivalent experience.
- Minimum 2 years’ experience in a contact center or similar environment.
- Proven coaching and leadership skills.
- Fluent in Dutch, French, and English (written and spoken).
- Analytical, stress-resistant, with strong communication skills.
- Good knowledge of KPIs, Excel, and operational reporting.
- Flexible, result-oriented, and a true team player.
What our client offers:
- An exciting role in a growing automotive project.
- Opportunity to make an impact within an enthusiastic team.
- A culture that values development, coaching, and initiative.
- Market-based salary with fringe benefits.
Apply now and let our Recruitment team tell you more about this exciting opportunity!
Interesse in de functie van Team Coach – Contact Center (Sint-Truiden, Belgium) bij Jobs Europe AB regio Brussel? Reageer nu met je CV en motivatie via de "solliciteer" button.Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.
Omschrijving
On behalf of our client WorkNomads, is seeking a Team Coach to join our contact center partner, working onsite in Sint-Truiden, Belgium. In this exciting role, you will support our partner's growth by guiding, motivating, and developing a dynamic team of call advisors who assist customers daily with questions, solutions, and service.
Your mission:
- Monitor daily team performance (SLA, AHT, adherence, idle time, quality).
- Take targeted actions when deviations occur and ensure objectives are met.
- Report daily to the Ops Manager and discuss trends and improvement areas.
- Conduct monthly 1-on-1 conversations with each advisor.
- Listen to calls regularly and provide constructive feedback.
- Stimulate growth, motivation, and a positive team culture.
- Ensure excellent customer experience: friendliness, empathy, and solution orientation.
- Translate customer feedback into actionable improvement plans for the team.
- Encourage advisors to go the extra mile in service.
- Prepare weekly schedules and monitor adherence, attendance, and leave requests.
- Organize daily team huddles with the project manager.
- Flexibly support the team on the line during understaffing to maintain service levels.
Your toolkit:
- Higher education degree or equivalent experience.
- Minimum 2 years’ experience in a contact center or similar environment.
- Proven coaching and leadership skills.
- Fluent in Dutch, French, and English (written and spoken).
- Analytical, stress-resistant, with strong communication skills.
- Good knowledge of KPIs, Excel, and operational reporting.
- Flexible, result-oriented, and a true team player.
What our client offers:
- An exciting role in a growing automotive project.
- Opportunity to make an impact within an enthusiastic team.
- A culture that values development, coaching, and initiative.
- Market-based salary with fringe benefits.
Apply now and let our Recruitment team tell you more about this exciting opportunity!
Interesse in de functie van Team Coach – Contact Center (Sint-Truiden, Belgium) bij Jobs Europe AB regio Brussel? Reageer nu met je CV en motivatie via de "solliciteer" button.Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.
