Technical Support Specialist ( Dutch Speaking)
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie |
Hoofddorp, Haarlemmermeer |
| Opleidingsniveau | MBO |
| Contactpersoon |
Olawale Olukunga +31622258890 |
Informatie
As a member of the Technical Support Group (TSG) you will part of a multicultural team provide first-line, remote technical support to Dutch speaking customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. This role is based in Hoofddorp or Wehl (Netherlands).
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for our Dutch & Turkish speaking customers;
- Make industry-specific product recommendations to meet unique customer specific needs;
- Conduct technical evaluations of conveyor systems and suggest improvements;
- Deliver engaging technical presentations via Microsoft Teams or other remote technologies;
- Offer technical training to colleagues and customers;
- Research and compile technical data to support customer inquiries;
- Create detailed Bill of Materials for various projects;
- Participate in development and maintenance of tools and technical documentation.
Omschrijving
As a member of the Technical Support Group (TSG) you will part of a multicultural team provide first-line, remote technical support to Dutch speaking customers and to the company's customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. This role is based in Hoofddorp or Wehl (Netherlands).
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for our Dutch & Turkish speaking customers;
- Make industry-specific product recommendations to meet unique customer specific needs;
- Conduct technical evaluations of conveyor systems and suggest improvements;
- Deliver engaging technical presentations via Microsoft Teams or other remote technologies;
- Offer technical training to colleagues and customers;
- Research and compile technical data to support customer inquiries;
- Create detailed Bill of Materials for various projects;
- Participate in development and maintenance of tools and technical documentation.
Functie eisen
- (Near) native Dutch speaker with fluent English skills, other languages (especially Turkish) are a plus
- A technical degree (Mechanical Engineering preferred) from a college or university
- Experience in industrial sales/support or equipment specification is highly desirable
- Strong mechanical aptitude and the ability to articulate complex concepts
- Excellent problem-solving skills and logical thinking
