2 jun 2025
Team Lead - Customer Service Representative | German
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amsterdam |
| Opleidingsniveau | Zie onder |
| Organisatie | Undutchables |
| Contactpersoon | Zie onder |
Informatie
You can work from home 1day a week, but training will be 100% at the office.
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service You can work from home 1day a week, but training will be 100% at the office.
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our client’s German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction.Acting as a key liaison between our client’s customers and internal departments, you’ll help optimize processes and ensure timely, accurate order fulfillment.
Key Responsibilities:
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service You can work from home 1day a week, but training will be 100% at the office.
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our client’s German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction.Acting as a key liaison between our client’s customers and internal departments, you’ll help optimize processes and ensure timely, accurate order fulfillment.
Key Responsibilities:
- Lead and support the customer service team to help them do their best work.
- Make sure the team answers all customer questions (technical, commercial, or delivery-related) in a timely and accurate way.
- Be the main link between the customer service team and other departments like Order Entry, Logistics, and Finance.
- Ensure phone calls and emails are handled quickly and professionally.
- Help solve difficult customer problems or complaints.
- Look at how the team is doing and find ways to improve the service.
- Make sure all customer information is entered correctly into the system.
- Share reports and updates about team performance and customer feedback with management.
- Fluent German (C2) – both spoken and written.
- 3–5 years working in customer service with proven experience in Team Lead/Manager of Customer Service, preferably supporting German-speaking clients.
- Strong leadership and team management skills.
- Great communication and listening skills.
- Positive attitude and focused on helping customers.
- Able to stay organized and handle multiple tasks.
- Pays attention to details and aims for high-quality service.
- Good understanding of order processing, logistics, and commercial operations.
- Problem-solving mindset with the ability to handle complex customer issues.
- Ability to work collaboratively with cross-functional teams.
Omschrijving
You can work from home 1day a week, but training will be 100% at the office.
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service You can work from home 1day a week, but training will be 100% at the office.
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our client’s German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction.Acting as a key liaison between our client’s customers and internal departments, you’ll help optimize processes and ensure timely, accurate order fulfillment.
Key Responsibilities:
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service You can work from home 1day a week, but training will be 100% at the office.
As Team Lead Customer Service, you will oversee and guide a team of 3 Customer Service Representatives dedicated to managing relationships with our client’s German-speaking customers. You will ensure the delivery of excellent technical and commercial support while driving team performance and customer satisfaction.Acting as a key liaison between our client’s customers and internal departments, you’ll help optimize processes and ensure timely, accurate order fulfillment.
Key Responsibilities:
- Lead and support the customer service team to help them do their best work.
- Make sure the team answers all customer questions (technical, commercial, or delivery-related) in a timely and accurate way.
- Be the main link between the customer service team and other departments like Order Entry, Logistics, and Finance.
- Ensure phone calls and emails are handled quickly and professionally.
- Help solve difficult customer problems or complaints.
- Look at how the team is doing and find ways to improve the service.
- Make sure all customer information is entered correctly into the system.
- Share reports and updates about team performance and customer feedback with management.
- Fluent German (C2) – both spoken and written.
- 3–5 years working in customer service with proven experience in Team Lead/Manager of Customer Service, preferably supporting German-speaking clients.
- Strong leadership and team management skills.
- Great communication and listening skills.
- Positive attitude and focused on helping customers.
- Able to stay organized and handle multiple tasks.
- Pays attention to details and aims for high-quality service.
- Good understanding of order processing, logistics, and commercial operations.
- Problem-solving mindset with the ability to handle complex customer issues.
- Ability to work collaboratively with cross-functional teams.
