Customer Service Agent - Almere

Ready to be part of something revolutionary? Welcome to Simply Green - where we're not just leading the cannabis industry across Europe, we're redefining what it means to be at the forefront of change! We're on the hunt for an exceptional Customer Service Agent who's ready to join our unstoppable team and help us write the next chapter of our incredible growth story.

Picture this: You're based in Almere, working with a dynamic crew that's absolutely crushing it in the wholesale import and export scene. We're not your typical company - we're pioneers, innovators, and game-changers who've built something truly special. Our team of dedicated professionals doesn't just work together; we're a family united by our passion for excellence and our commitment to setting new industry standards.

As our newest team member, you'll be diving headfirst into the heart of our operations, where every day brings fresh challenges and exciting opportunities. We're not just expanding our distribution and logistics network across Europe and beyond - we're building an empire! If the thought of working in a cutting-edge industry where your communication superpowers can truly shine gets your heart racing, then we absolutely need to talk. This isn't just a job; it's your chance to be part of something extraordinary!

🎯 What You’ll Be Doing

• 💬 Responding to customer inquiries across phone, email, and live chat via HubSpot — you’ll be the first point of contact and the voice of Simply Green.
• 📦 Managing support tickets, checking order statuses, and updating customer info — making sure nothing slips through the cracks.
• 🛒 Digging into WooCommerce to track, verify, and support customer orders across our B2B platforms.
• ⚙️ Collaborating with our logistics and ERP systems to sort out delivery issues, product availability, and general order flow.
• 🧠 Keeping records clean and accurate in our CRM and ERP, so our sales, ops, and warehouse teams are always in sync.
• 📣 Collecting customer feedback and sharing valuable insights to help us continuously improve service across the board.

💡 What We’re Looking For

• 🗣️ You speak and write fluent English — clear, professional, and human.
• 🌍 Bonus points if you also speak French, German, Italian, or Spanish — our customers are as international as our team!
• 💼 You’ve got some customer service or support experience under your belt (extra credit if it's in wholesale, ecommerce, or import/export).
• 🧩 You’re a natural problem-solver with a positive, solutions-first mindset.
• 🤝 You’re comfortable working independently or as part of a team — flexibility is your thing.
• 🌱 Familiarity with cannabis-related products or regulations? That’s a definite plus (but not a deal-breaker).

🎁 What’s in It for You

• 💰 Competitive salary: €28,000 – €33,000 depending on your experience.
• 🌴 20 days holiday + public holidays + up to 5 bonus days over time.
• 🚀 Work in one of Europe’s fastest-growing cannabis companies with a young, driven team.
• 💚 A fun, international work culture where new ideas are always welcome.

✨ Ready to Apply?

If this sounds like your kind of role, we’d love to hear from you! Send us your application and tell us why you’d be a great fit. Our hiring process is straightforward: we’ll review your CV, set up a short introductory call if there's a match, and from there, you’ll meet some of the team. We move fast, keep things friendly, and are excited to welcome a new face to our growing crew.

⚡ This is an urgent hire — candidates who are available to start quickly will be prioritised, so don’t wait! Let’s build something great together 🌿