8 sep 2025
P2P Operations Specialist (Remote)
| Branche | Zie onder |
| Dienstverband | Zie onder |
| Uren | Zie onder |
| Locatie | Amsterdam |
| Opleidingsniveau | Zie onder |
| Organisatie | Your Software Supplier |
| Contactpersoon | Zie onder |
Informatie
Tasks
What you'll do
- User Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience.
- Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.
- Data Analysis: Track and analyze key performance indicators KPI to pinpoint issues. - Collaboration: Partner with product, marketing, and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands.
- User Support: Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates.
What you'll need
- At least 3+ years of P2P operations experience; ideally with experience in cryptocurrency or fintech sectors.
- Strong analytical thinking skills, with the ability to interpret data and make data-driven decisions.
- Excellent communication and problem-solving abilities.
- Exceptional verbal and written communication skills (proficient in both Mandarin and English).
Omschrijving
Tasks
What you'll do
- User Experience Optimization: Identify pain points and opportunities in P2P transaction processes to enhance user experience.
- Risk Management: Implement and oversee fraud prevention strategies to ensure compliance with regulatory and internal requirements.
- Data Analysis: Track and analyze key performance indicators KPI to pinpoint issues. - Collaboration: Partner with product, marketing, and technical teams to drive the launch of new features and ensure the platform evolves to meet market demands.
- User Support: Maintain communication with the customer service team to establish SOPs for issue resolution and reduce customer complaint rates.
What you'll need
- At least 3+ years of P2P operations experience; ideally with experience in cryptocurrency or fintech sectors.
- Strong analytical thinking skills, with the ability to interpret data and make data-driven decisions.
- Excellent communication and problem-solving abilities.
- Exceptional verbal and written communication skills (proficient in both Mandarin and English).
