Sales Account Support B2B (Temp)

Join this organization as a Sales Account Support and be the crucial link between Sales, Customer Care, and Demand Planning. Your coordination will drive success through contract oversight and data management. Meet performance targets, enhance customer service, and make impactful decisions. We're seeking proactive problem-solvers for improvement projects and system optimizations using SAP/Salesforce. Collaborate with teams to manage customer demand and complaints. Help us deliver exceptional service while supporting the organization!

Join this organization as a Sales Account Support and be the crucial link between Sales, Customer Care, and Demand Planning. Your coordination will drive success through contract oversight and data management. Meet performance targets, enhance customer service, and make impactful decisions. We're seeking proactive problem-solvers for improvement projects and system optimizations using SAP/Salesforce. Collaborate with teams to manage customer demand and complaints. Help us deliver exceptional service while supporting the organization!

As Account Support, you connect Sales, Customer Care, Quality, Demand Planning, and the Customer. You coordinate efforts to achieve objectives through effective contract monitoring, ensuring business performance and customer service levels are met. You'll provide business insights to support Sales decision-making while demonstrating proactive problem-solving and participating in improvement projects related to sales activities in SAP/Salesforce. You also collect customer demand and manage complaints alongside Sales and Customer Care, ensuring optimal service for the organization.

Job Context:
As part of the Commercial Operations, you enable sales execution while maintaining service levels for customers across Europe, the Middle East, and Africa.

Accountabilities:

• Customer Contact: Act as a liaison, staying informed about customer insights and market trends.
• Customer Reporting: Maintain and utilize SalesForce for documenting customer interactions.
• Forecasting: Secure customer demand for forecasting and manage constraints.
• Master Data: Ensure SAP/SalesForce data is current.
• Complaints: Manage escalations with customers, sales, and QA.
• Contract Management: Oversee contracts, ensure compliance, and report on customer performance.
• Commercial Samples: Input sample delivery requests accurately.
• Data & Analytics: Provide relevant customer data and analyses to enhance relationships and delivery.
• Continuous Improvement: Foster a culture of process improvement initiatives.

• This role is temporary, a replacement for sick leave (possibility to extend)
• 32-38 hours working hours
• Hybrid role (2 days in the office, 3 days at home)
• Salary indication is €3400 gross per month based on a 38-hour work week

Hoe nu verder? Binnen vier werkdagen laten wij je weten of je in aanmerking komt voor de positie. We plannen een kennismakingsgesprek in, digitaal of live. In dit gesprek informeren we jou zo volledig mogelijk over de vacature, het bedrijf en het vervolg van de procedure. In overleg met jou introduceren we je bij onze opdrachtgever om je vervolgens te blijven begeleiden in het sollicitatieproces. De Independent Recruiters Groep beschikt over een groot team met gespecialiseerde recruiters. Iedere recruiter heeft een zeer sterke focus op zijn eigen vakgebied. Hierdoor zijn zij de ideale sparringpartner voor zowel de kandidaat als de opdrachtgever.