Senior solution architect

VodafoneZiggo are a leading telecommunications company committed to delivering innovative and customer-centric connectivity solutions. As part of our strategic roadmap, we are launching a new mobile product targeted at the B2B-segment. This initiative includes the design and implementation of end-to-end processes supporting acquisition, contract renewal, and in-life services such as cease (of individual subscriptions), deepsell (adding new subscriptions), and associated support processes.This program is a top-line priority initiative and aims to strengthen our market position by offering a streamlined, scalable, and future-proof solution to business customers. To help drive this forward, we are looking for a Senior Business Consultant who can bring structure, convergence, and clarity to a complex environment involving multiple stakeholders with different perspectives and prioritie

Your core responsibilities will include:

• Leading the analysis and documentation of clear, actionable business requirements across the customer lifecycle: acquisition, renewal, in-life service management, and support.
• Driving convergence in process and requirements design, working across a wide range of stakeholders (including customer journey specialists, requirements analysts, commercial and technical teams).
• Evaluating incoming change and design requests, assessing their value and feasibility, and maintaining focus on project scope and priorities.
• Acting as a ‘closer’—bringing together divergent inputs and facilitating consensus to achieve complete and sound designs.
• Working closely with the Lead Solution Architect to ensure alignment between business and technical design.
• Taking a hands-on role in writing requirements, mapping processes, and validating design assumptions where needed.
• Ensuring that business designs are mature and complete ahead of quarterly planning cycles, supporting timely and efficient delivery within our agile setup.
• Supporting test preparation, implementation planning, and readiness activities during later project phases.

This is a high-impact role that demands both strategic insight and hands-on delivery.

Mindset & Soft Skills

• Proven ability to bring structure and clarity in complex, cross-functional environments.
• Strong facilitator who builds alignment across diverse stakeholders with competing interests.
• Analytical and pragmatic, with the ability to make trade-offs and guide discussions to resolution.
• Resilient and focused; does not get side-tracked by scope creep or loosely defined change requests.
• Excellent communicator, capable of translating business needs into process and system requirements.

Education & Experience

• Master’s degree in Business Administration, Information Management, Engineering, or related field.
• At least 5 years of experience as a Senior Business Analyst or similar role in large-scale transformation programs.
• Experience in telecoms—especially mobile voice and business subscriptions—is highly desirable.
• Familiarity with B2B product development and related sales & support processes (e.g. deepsell, renewals, service support).
• Strong proficiency in process mapping, requirement gathering techniques, and stakeholder management.
• Familiarity with tools like Jira, Confluence and Signavio is a plus.
• Both Maastricht and Utrecht work location- hybrid construction.

This role is open to candidates residing in the Netherlands. Not available for freelancers/self-employed contractors.